Fraud Detection: Customer Experience Takes Precedence

Fraud Detection: Customer Experience Takes Precedence

Business cases for fraud prevention technologies have typically been based on savings related to fraud management and compliance costs. While these factors may remain of interest, the impact on the customer experience and related operational costs must take precedence.

Download this white paper and learn how to evaluate the value of digital identity fraud detection based on:

  • Potential Net Promotor Score (NPS) improvement;
  • Potential fraud loss reduction;
  • Potential reduction in operational costs, such as reductions in password reset calls to customer call centers and other manual interactions.



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