Anti-Phishing, DMARC , Fraud Management & Cybercrime , Healthcare

Securing Call Centers: Pindrop's Voice Biometrics Solution

Healthcare call centers are the "soft underbelly" of an organization. They are susceptible to social engineering attacks and put sensitive patient data at risk, said Sumant Mauskar, senior vice president of sales and global partnerships at Pindrop. Traditional authentication methods are not enough. Healthcare organizations need to adapt quickly and integrate advanced security measures to protect data.

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A leader in voice authentication and fraud detection, Pindrop is addressing these challenges by implementing advanced voice biometrics to verify caller identities. Pindrop's technology analyzes unique identifiers to prevent unauthorized access and enhance call center security, helping in authenticating callers and detecting fraud.

"Pindrop uses your voice and a whole bunch of other characteristics. We look at the network, your device, your behavior, the way you type in a number, so when a call comes in, Pindrop quickly analyzes all these things in real time," Mauskar said.

In this video interview with Information Security Media Group at the 2024 Healthcare Cybersecurity Summit, Mauskar also discussed:

• Fallout from the recent Change Healthcare breach on healthcare organizations;
• Top security challenges faced by healthcare call centers;
• Vulnerabilities in traditional authentication methods and why companies need to innovate.

Mauskar has more than 20 years of cross-functional experience in enterprise software and a demonstrated track record of driving customer value and propelling enterprise valuation. Prior to Pindrop, he worked at Checkr, EduNav and PlatformQ Education.