The Business Case for Outsourcing Security

Why Delta Community Credit Union Outsourced Security Management to Diebold - and the Results it's Seen.Delta Community Credit Union is a $3.5 billion, Atlanta-based institution that underwent a major transformation in October 2005, when it evolved from Delta Employees Credit Union - a credit union that served only Delta Airlines employees. Opening its membership to the general public, the institution found itself with new challenges in security -- particularly physical security -- and fraud prevention. To meet those challenges, the credit union opted to outsource security management to Diebold Inc.

"It just became evident very rapidly to us that there was no way we were going to be able to handle it all ourselves," says Gail Ruppersburg, who oversees physical security for the credit union.

In an exclusive interview with Information Security Media Group's Tracy Kitten, Ruppersburg joins Jacky Grimm, Diebold's director of security solutions and strategic channel management, to discuss how an outsourced security model can:

  • Improve efficiencies;
  • Reduce fraud risks;
  • Ensure compliance with security.

Ruppersburg, before joining Delta Community, worked as a police officer and investigator for the State of Georgia. She joined the credit union in May 1999 after serving as a gate agent for Delta Airlines. Ruppersburg holds a bachelor's degree in criminology from Georgia State University.

Grimm is the director of security solutions and strategic channel management for Diebold, where she facilitates electronic security products, creates new security solutions and leads Diebold's security monitoring business. During her nearly 30 years with Diebold, Grimm has helped establish the company's monitoring business and grown it into one of the models for the industry. In 2010, Diebold was recognized by Frost & Sullivan as the Commercial Monitoring Company of the Year.

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