4 Risk Mitigation Principles for the Remote WorkforceJeff Schilling of Teleperformance on Risk Management During COVID-19 Pandemic
Jeff Schilling, global CISO at Teleperformance, a Paris-based company offering digitally integrated business services worldwide, describes four principles for mitigating security risks for the remote workforce during the COVID-19 pandemic.
Those principles, which he spells out in this video interview with Information Security Media Group, are:
- Maintain parity of technical security controls between bricks-and-mortar and work-from-home environments;
- Change your business processes to reduce the risks in the shift to a remote workforce;
- Keep in mind that "cyber threat actors will never let a good crisis go to waste";
- Update your information security certifications, especially your Payment Card Industry Report of Compliance.
He also discusses how he recalibrated his own business model to deploy a remote international workforce of over 180,000 and stresses the need to use caution when selecting security vendor partners.
As global CISO of Teleperformance, Schilling is responsible for the direction, coordination and evaluation of the cybersecurity function and global information security incident response. He's a retired U.S. Army colonel with 24 years of military experience in IT service management, product management, CIO roles, information security and global cyber operations.