What's VoIP Got to Do with GLBA Data Privacy

GLBA
Information Security Technology
Risk Management
STRONG Authentication

The Gramm Leach Bliley Act may not appear to have anything to link it to the Voice Over IP technology being implemented in financial institutions, but IT departments and Information Security officers should look closely at how the new phone systems may be audited under GLBA regulations. GLBA audits would focus more on data privacy, and specifically under Section 501 Subtitle A that requires companies ensure the security and confidentiality of customer records and information. They also need to protect against any anticipated threats or hazards to the security and integrity of these records, and protect t against unauthorized access to or use of such records or information that could result in substantial harm or inconvenience to any customer.

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