This BITS Consumer Confidence Toolkit provides information to support consumer confidence in the safety, soundness and security of financial services. Originally published in September 2005, this is a revised and updated edition. This is intended to be an educational resource—whether for use by consumers, policy makers, financial institutions or others with interest in the subject matter.
Special attention is placed on information security as well as online financial services transacted through the Internet. Data in support of the safety of online financial transactions is provided. Information about the proactive leadership of the financial services industry is included, as well as a description of the current environment and tips for consumers to help protect their financial security, including in the online environment. Recommendations for government agencies are also provided.
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